FAQ

Questions Answers
What is my USER ID? Your USER ID is your full email address.
What is my password? If you have forgotten your password please click on the Forgot Password? link on the Login page.
My address is displaying incorrectly. How do I get this corrected? Please contact Tenant Services at 216.755.3284 or email tservices@ddr.com.
What is the recommended Web Browser for the portal? Recommended Browsers are Mozilla Firefox 27.0 or higher or Google Chrome 22.0 or higher. These web browsers are recommended for the best navigation and user experience.
Questions Answers
Where do I go to pay my invoice? Go to Transactions, Open Invoices, click on the box to select lines to pay, Pay Now, Add Payment Method, Enter payment information, Submit, Save For Account or Save for User if payment information should be saved, Continue, Submit Payment. As lines are selected the Selected Invoices Open Amount will accumulate. The accumulated total will be paid.
How do I use an unapplied cash (UAC) line? Please contact Tenant Services at 216.755.3284 or email tservices@ddr.com. You can also contact your Collection Specialist.
What do red invoice lines mean? The charge(s) are beyond their due date.
My account has a credit balance? To apply a credit balance, please contact Tenant Services at 216.755.3284 or email tservices@ddr.com. You can also contact your Collection Specialist.
How do I save my Payment Method for making future payments? When paying for an invoice, after keying in payment information, you can Save For Account or Save For User.
What is the difference between Save for Account and Save For User when Adding Payment Method? Save For Account will save the payment information at a Tenant level.
Save for User will save the payment information at the Login level (email address).
How do I delete saved bank account information? Transactions, Payment Method, Delete.
How do I change my bank account information? Transactions, Payment Method, Delete.
Transactions, Open Invoices, Select Invoices, Pay Now, Add Payment Method, Enter payment information, Submit.
Save For Account or Save For User.
How can I schedule a payment for a future date? Transactions, Open Invoices, Select Invoices, Schedule Payment, Enter Pay On/Start Date, Add Payment Method, Schedule.
How can I cancel a scheduled payment? Transactions, Scheduled Payment, Select Scheduled ID record, Edit, Stop Payment.
or
Transactions, Open Invoices, Select Schedule payment line, Edit Schedule, Stop Payment
What is Auto Pay? Auto Pay will automatically pay all current monthly recurring charges on the 1st of every month.
How do I register for Auto Pay? Transactions, Auto Pay Setup, Select Lease, Auto Pay Setup, Add Payment Method, Enter payment information, Submit, Continue, Save Changes.
How do I cancel Auto Pay? Transactions, Auto Pay, Select Lease, Cancel Auto Pay.
Questions Answers
How do I submit sales information? Transactions, Sales Reporting, Select Lease, Sales Reporting, Enter Sales, Save Changes.
How can I change a Sales Amount? Sales amounts can be updated before 10pm EST the same day they were entered. After this time, email portalsalesreporting@ddr.com or call 1.877.CALL.DDR.
Questions Answers
General Questions Email portalservices@ddr.com or call 1.877.CALL.DDR.
Payment Questions Email tservices@ddr.com or call Tenant Services at 216.755.3284.
Sales Questions Email portalsalesreporting@ddr.com or call 1.877.CALL.DDR.
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